In partnership with
Your competitors are already automating. Here's the data.
Retail and ecommerce teams using AI for customer service are resolving 40-60% more tickets without more staff, cutting cost-per-ticket by 30%+, and handling seasonal spikes 3x faster.
But here's what separates winners from everyone else: they started with the data, not the hype.
Gladly handles the predictable volume, FAQs, routing, returns, order status, while your team focuses on customers who need a human touch. The result? Better experiences. Lower costs. Real competitive advantage. Ready to see what's possible for your business?
Decision Process Mapping: Navigate Their Maze Before You Get Lost
You've convinced your contact. The deal feels done. Then it vanishes into "internal review" purgatory.
You never mapped the maze.
Your Framework:
Never assume you understand their decision process. Map it explicitly through targeted questions:
"Who else needs to be involved in this decision?"
"What happened the last time you made a similar purchase?"
"Walk me through the approval steps from here to signed contract."
"Whose concerns or objections typically slow things down?"
"Who has veto power, even if they're not the final signer?"
"What does procurement require? Legal? Finance? IT?"
"How long did your last implementation of this size take to approve?"
Document every step, stakeholder, and potential roadblock they describe.
Why This Works:
Selling to the wrong person wastes months. Ignoring hidden stakeholders derails deals at the finish line. Every organization has its unique approval labyrinth—budget holders, technical validators, risk officers, executive sponsors.
Mapping this early lets you sell strategically. You know who to involve when, what matters to each player, and where delays typically occur.
Better yet, you can coach your champion on navigating their own organization, positioning yourself as strategic partner rather than outsider.
Action Step:
In your next qualified opportunity, dedicate fifteen minutes to process mapping. Draw it out. Identify every person and gate before presenting your solution.
The clearest path to "yes" is the one you can actually see.